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Nivo and Sercle launch new partnership providing enhanced mobile tools for 130 Credit Unions and their members

© Anete Lusina

More than 130 Credit Unions are set to benefit from a new partnership between Sercle and Nivo that will transform mobile experiences for members.

Sercle, the Credit Union arm of Omnio Group is integrating Nivo’s technology with its services in Omnio’s market leading platform. All Sercle Credit Unions are now able to offer market-leading mobile experiences with full access to Nivo’s secure messaging and onboarding technology – helping people navigate the pandemic, and ensuring they can access financial services and secure loans.

Hans Billman of GMB Credit Union said, “GMBCU was an early adopter of Nivo and the service has proved very popular with both members and staff. Being able to refocus our service deliver in a secure, informal manner around mobile phones has transformed how we onboard members and service our loans. 99% of our loans are now completed through Nivo and over the last few years Nivo has enabled us to grow our loan book significantly without a corresponding increase in staffing levels.”

Nivo’s mobile messaging has already helped existing Credit Union clients serve more members, faster, with less manual effort. Recent results revealed that there was a doubling of member onboarding and same day loans, as well as 2,000 five-star app reviews from member end-users online.

Through the partnership, Sercle is leveraging Nivo’s technology and making it more accessible and valuable thanks to renewed investments and integration of Nivo with the core Sercle platform. Combining the two technologies will allow for 24/7 automated services such as balance enquiries, withdrawal requests, and applications. The integrated solution will include a Sercle branded mobile app and the choice for credit unions to have their own branded apps.

For Credit Unions using the new service, reliance on paper, phone, e-mail, and post will become obsolete. Multi-channel processes will be replaced by flexible and personalised messaging communication as well as automated journeys powered with the same FinTech features used by challenger banks like Revolut and Monzo.

The technology also addresses the pressing need for credit unions to shift away from sharing personal information over email and helps to keep members safe from fraud in the face of rising cybercrime, which is reported to have shot up by 400% since the start of the pandemic.

This is the first time that over 130 Credit Unions and their members will be able to access secure instant messaging, biometric identity verification, E-signing, secure document sharing and data gathering forms, fully integrated with a single core platform.

Discussing the announcement this week with reporters, Lindsay Ward, Executive Director of Sercle said, “After an impressive 2020, this deal represents one of the most important partnerships for the Credit Union sector yet. We have  always listened to our clients and Nivo kept being brought to our attention. We wanted to form this partnership because Nivo stood out as a trusted and progressive force for good in the Credit Union sector, and also because of the principled position they have taken in an area that has historically been under-served by technology. Proving that, with aspiration and the right technology, you can grow your loan book, increase your membership, and you can provide secure, informed, instant decisions. The Sercle/Nivo partnership is something we are very proud of.

“Sercle are offering this service to every one of our platform partners. It will give each credit union the ability not only to subscribe to this service, but also to become part of a very powerful community network, growing and promoting responsible lending to everyone. In this way, more and more Credit Unions will be able to help some of the most vulnerable in society: those who have been left behind by the digital banking revolution and those who need it the most,” concluded Ward.

With London’s leading role on the global stage as a fintech hub, the UK is setting new benchmarks for integrated mobile apps that empower users with more sophisticated tools and better security.

Recent cybersecurity threats have increased the need for Credit Unions to leverage the latest technology to bring about secure environments for their users across the UK and the Republic of Ireland. Thanks to recent innovations in the mobile application space, users are now able to access services with new, enhanced security protocols along with additional tools.